Order confirmation
Your confirmation email includes the order number and account email to use.
Order support
Where is my order?
Tracking lives in your Tloom account: sign in to see your orders, delivery status and carrier links together. Shopping as a guest, or the status does not look right? Send customer care the details below and we will look it up for you.
Orders and delivery
Sign in or create an account Opens the Tloom account sheet, so you keep your place on the page.Not seeing a tracking link yet? Freight and oversized pieces are scheduled by the carrier, who calls you to book a window. See delivery and shipping for the timings.
Delivery support
Ask about an order
Send the email address you used at checkout, plus the order number if you have it, and customer care will help with the next step.
For the latest self-service order details and any available delivery links, use the account menu. This form sends your question directly to customer care.
Need help now?
Send customer service the email used at checkout and your order number, if you have it.
Contact customer serviceDelivery updates
Open the account menu for the latest order details and any available delivery links for your order.
Personal help
Email customer service if a delivery question needs a closer look.