Contact
We're here to help. A question about a finish, a delivery window, a return that needs arranging - whatever it is, a real person reads every message and replies within 1 business day.
For the fastest path, start in the Help Center: track an order, update delivery, cancel before ship, or start a return.
Reach Us
Email: customerservice@tloom.com
Phone: (813) 709-1979
Hours: Monday through Friday, 9 AM to 5 PM EST
Email is best for anything involving photos or order details; call us when you'd rather just talk it through.
Help Us Help You Faster
- Order questions - include your order number (it's in your confirmation email) and we can usually answer in one reply.
- Returns - send your order number and a note on which item is coming back; we'll respond with a return authorization and a prepaid label. Damaged on arrival? Attach photos within 7 days of delivery.
- Trade inquiries - use the subject "Trade Program" and include your business name and website; details on applying are on the Trade Program page.
Mailing Address
Tloom, operated by Elavite Inc.
7901 4th St N # 9001
St. Petersburg, FL 33702
Please don't send returns here - wait for your return authorization, which includes the correct address and label.
Before You Write
The quick answers may already be waiting:
- Help Center - Quick Help for tracking, delivery, cancel, and returns
- FAQ - ordering, delivery, and everything in between
- Refund Policy - the full 90-day return terms
- Shipping Policy - free 1–3 business-day FedEx delivery, explained