Warranty

Tloom curates furniture, fixtures, decor, and other home goods from trusted makers and suppliers. Warranty coverage can vary by product, brand, material, and manufacturer.

Manufacturer warranties

When a product includes a manufacturer warranty, Tloom will help you access that coverage. Email customerservice@tloom.com with your order number, photos if relevant, and a short description of the issue.

Tloom 90-day guarantee

In addition to any manufacturer warranty, eligible purchases are covered by our 90-day return window and our support promise for defective, damaged, or incorrect items. For full conditions, timelines, and return steps, please review our Refund Policy.

What is not covered

Warranty and guarantee coverage does not apply to normal wear and tear, misuse, improper installation or assembly, unauthorized modifications, accidental damage after delivery, or damage caused by conditions outside normal residential use.

How to start a claim

Contact us at customerservice@tloom.com. We respond within one business day and will let you know whether replacement parts, a repair path, a return label, freight pickup, or another resolution is available.