Customer care
Returns and exchanges
We want you to love what you bring home. If you are not completely satisfied, you may return your item(s) within 30 days of delivery for a full refund or exchange, subject to the conditions below.
- Window
- 30 days from delivery
- Condition
- Assembled, installed and used pieces are eligible
- Return shipping
- Free, with a prepaid label
- Restocking fee
- None
- Damaged on arrival
- Email photos within 7 days
On this page 10 sections
- Return Window
- Return Eligibility
- Non-Returnable Items
- Restocking Fee
- Return Shipping
- Return Process
- Refund Timeline
- Exchanges
- Damaged or Defective on Arrival
- Warranty
Read our refund policy. To start a return, email us with your order number.
Return Window30 days from the date of delivery.
Return EligibilityItems must be in reasonable condition, used as intended, with no damage beyond normal wear, and with all parts, hardware, and accessories included. Assembled, installed, and used items are eligible; original packaging is not required. A receipt or other proof of purchase (your order number or order confirmation email) is required.
Non-Returnable ItemsClearance and final-sale items, items that are damaged beyond normal wear, altered, or missing parts or hardware, custom and made-to-order items, and gift cards cannot be returned. This does not affect the damaged or defective item remedies below.
Restocking FeeNone. We do not charge restocking fees on any return.
Return ShippingFree. For every eligible return - including change-of-mind returns - we will email you a prepaid return shipping label. You will never pay to send an eligible item back.
Return ProcessTo start a return, contact our Customer Service team at customerservice@tloom.com with your order number. We will send you a return authorization along with instructions. Please do not send an item back without a return authorization.
Refund TimelineOnce we receive and inspect your return, we will issue your refund to the original payment method within 10 business days of receiving the return. You will receive an email notification once your refund has been processed. Please note that after we issue the refund, your bank or card issuer may take additional time to post it to your account.
ExchangesIf you would prefer a different size, finish, or style, contact us at customerservice@tloom.com and we will arrange an exchange. We will ship the replacement item as soon as the original item is on its way back to us.
Damaged or Defective on ArrivalPlease inspect your order when it arrives. If an item is damaged, defective, or incorrect, email photos to customerservice@tloom.com within 7 days of delivery and we will send a free replacement or issue a full refund - whichever you prefer, at no cost to you.
WarrantyThis store is operated by Tloom Inc. Every product we sell is covered by the manufacturer's warranty where one is offered, and we will assist you with any manufacturer warranty claim. In addition, Tloom Inc. honors the Tloom 30-day guarantee: if an item fails under normal use within 30 days of delivery, we will replace it or refund it.
If you have any questions or need assistance, please reach out to our Customer Service team at customerservice@tloom.com. We’re here to help!