Return window
30 days from delivery for a change of mind, as long as the piece is unused, unassembled and back in its original packaging.
Customer care Returns and exchanges
Returns and exchanges
Bring a piece home with confidence. Our return and exchange terms are designed to stay simple.
- Window
- 30 days from delivery
- Return shipping
- Free, prepaid label or freight pickup
- Restocking fee
- None, on any return
At a glance
Return shipping
Free on every eligible return. We email a prepaid label, or book a freight pickup for oversized pieces. No restocking fee.
Damaged or faulty
Different route, and the piece does not need to be unused. Email photos within 7 days of delivery for a free replacement or refund. Beyond that, the 30-day guarantee covers a failure under normal use.
The details
Refund policy
We want you to love what you bring home. If you are not completely satisfied, you may return your item(s) within 30 days of delivery for a full refund or exchange, subject to the conditions below.
Return Window: 30 days from the date of delivery.
Return Eligibility: Items must be in their original condition and original packaging - unused, unassembled, and uninstalled, with all parts, hardware, and accessories included. A receipt or other proof of purchase (your order number or order confirmation email) is required.
Non-Returnable Items: Clearance and final-sale items, items that have been used, assembled, or installed, custom and made-to-order items, and gift cards cannot be returned.
Restocking Fee: None. We do not charge restocking fees on any return.
Return Shipping: Free. For every eligible return - including change-of-mind returns - we will email you a prepaid return shipping label, and for freight or oversized items we will arrange a free return pickup. You will never pay to send an eligible item back.
Return Process: To start a return, contact our Customer Service team at customerservice@tloom.com with your order number. We will send you a return authorization along with instructions. Please do not send an item back without a return authorization.
Refund Timeline: Once we receive and inspect your return, we will issue your refund to the original payment method within 10 business days of receiving the return. You will receive an email notification once your refund has been processed. Please note that after we issue the refund, your bank or card issuer may take additional time to post it to your account.
Exchanges: If you would prefer a different size, finish, or style, contact us at customerservice@tloom.com and we will arrange an exchange. We will ship the replacement item as soon as the original item is on its way back to us.
Damaged or Defective on Arrival: Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email photos to customerservice@tloom.com within 7 days of delivery and we will send a free replacement or issue a full refund - whichever you prefer, at no cost to you.
Oversized and Freight Deliveries: For freight or oversized items, please inspect the item at the time of delivery and note any visible damage on the delivery receipt before signing. This helps us resolve carrier claims quickly on your behalf.
Warranty: This store is operated by Elavite Inc. Every product we sell is covered by the manufacturer's warranty where one is offered, and we will assist you with any manufacturer warranty claim. In addition, Elavite Inc. honors the Tloom 30-day guarantee: if an item fails under normal use within 30 days of delivery, we will replace it or refund it.
If you have any questions or need assistance, please reach out to our Customer Service team at customerservice@tloom.com. We’re here to help!