Customer care / 02
Find your next step.
A short, useful route to order updates, delivery details, returns, and advice for choosing a piece.
Start with a task
What would you like to do?
Choose the route that feels closest. Each one ends with a clear next step.
No matching topics yet. Try a broader phrase or send us a note.
Orders and delivery
Shopping details
Account and support
The short index
A few useful answers.
Open a topic for the practical detail, then follow the link when you are ready. The full help article library covers each of these in more depth.
How do I track an order?
Use the Track order link in the header to start with your order details. You can also send customer care your order number and we will help with the next step.
Can I update delivery details?
Send your order number and the detail that needs changing through the order help form or contact customer care. We will review the request against the order status, and the delivery and shipping guide explains what can still be changed.
Where should I start a return?
Read the returns and exchanges guide first. If you still need a hand, include your order number and a short note in the contact form.
Need help choosing a piece?
Tell us the room, a few measurements, and what you are considering. Customer care can help you think through scale, finish, and fit.
Still looking?
A real person is one note away.
Questions about a piece, delivery, or an existing order are welcome.