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Order Tracking Stay updated on delivery See My Orders for status and estimated arrival, or use the tracking link in your shipping email. Account Settings Email, password, addresses Sign in to update your account details and saved addresses. Shopping Assistance Help choosing a piece Sizing, finishes, and product questions. A person reads every message.

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Guides on shipping, orders, returns, and your account.

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About Us Contacting TloomEmail or call Monday through Friday, 9 a.m. to 6 p.m. ET. We reply within 1 business day.View article About Us Product safetyWe sell new products in original packaging. Report a safety concern and we will help you escalate it quickly.View article About Us About TloomTloom is an independent home retailer operated by Elavite Inc. We sell new, genuine products with free delivery and 90-day returns.View article About Us Warranty overviewManufacturer warranties apply where offered, plus the Tloom 90-day guarantee for normal use.View article Product Care Product careSimple care habits that keep wood, upholstery, rugs, and finishes looking settled-in, not worn-out.View article Assembly & Installation Assembly and installationMost pieces ship ready to place or with clear hardware kits. Here is how to get setup help.View article Account Security Account securityKeep your login private, use a strong password, and tell us if you see charges you do not recognize.View article Account & Security Account email, password, and addressesSign in to change your email, password, and saved addresses from your Tloom account.View article Billing & Payments Order confirmation and payment questionsA confirmation email arrives within minutes of checkout. Here is what to do if it does not.View article Billing & Payments Billing and paymentsHow checkout charges work, what appears on your statement, and what to do if a price looks wrong.View article Billing & Payments Refund timingRefunds go back to the original payment method after we receive and check your return.View article Problem with an Order Missing parts or wrong itemGot the wrong piece, or a box arrived short on hardware? Send photos and we will replace what is missing.View article Problem with an Order Return or replace a damaged itemEmail photos within 7 days of delivery. We will replace or refund at no cost to you.View article Returns & Replacements How to start a return90 days from delivery. We send a return authorization and a prepaid label, or arrange freight pickup.View article Problem with an Order Problem with an orderDamaged, wrong, missing, late, or not as expected. Start here and we will point you to the right fix.View article Orders & Changes Changing or correcting an orderSwap a size, fix a typo, or adjust quantity before the order ships.View article Orders & Changes Canceling items before they shipRequest a cancellation any time before dispatch. Once it ships, use our 90-day return instead.View article Orders & Changes My order statusesWhat Confirmed, In progress, Shipped, Delivered, and Returned mean on your Tloom order.View article Shipping & Tracking Adding special delivery instructionsGate codes, safe-place notes, and freight access details help your delivery land smoothly.View article Shipping & Tracking International shippingTloom ships within the contiguous United States only. We do not offer international shipping at this time.View article Orders & Changes Updating shipping on an orderChange the delivery address or add notes before your order ships. After it ships, options are limited.View article Problem with an Order Item never arrived (lost in transit)Missing packages are stressful. Most turn up within a few days, and we will work with the carrier until it is resolved.View article Shipping & Tracking Tracking your orderFind your estimated delivery date in My Orders or in the tracking email we send when your order ships.View article Shipping & Tracking Shipping information and costFree 1–3 business-day FedEx on in-stock parcels. Oversized pieces ship by scheduled freight when designated.View article
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