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Tracking your order
Find your estimated delivery date in My Orders or in the tracking email we send when your order ships.
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Help
Short, practical answers about orders, delivery, returns and your account.
Every help article
24 articles
Shipping & Tracking
Shipping information and cost
Free shipping on in-stock parcels, typically 1–3 business days after dispatch. Large pieces ship freight, curbside, when designated.
Returns & Replacements
How to start a return
30 days from delivery. We send a return authorization and a prepaid label, or arrange freight pickup.
Problem with an Order
Return or replace a damaged item
Email photos within 7 days of delivery. We will replace or refund at no cost to you.
Orders & Changes
Updating shipping on an order
Change the delivery address or add notes before your order ships. After it ships, options are limited.
Orders & Changes
Canceling items before they ship
Request a cancellation any time before dispatch. Once it ships, use our 30-day return instead.
Orders & Changes
My order statuses
What Confirmed, In progress, Shipped, Delivered, and Returned mean on your Tloom order.
Billing & Payments
Order confirmation and payment questions
A confirmation email arrives within minutes of checkout. Here is what to do if it does not.
Billing & Payments
Billing and payments
How checkout charges work, what appears on your statement, and what to do if a price looks wrong.
Billing & Payments
Refund timing
Refunds go back to the original payment method after we receive and check your return.
Problem with an Order
Problem with an order
Damaged, wrong, missing, late, or not as expected. Start here and we will point you to the right fix.
Problem with an Order
Item never arrived (lost in transit)
Missing packages are stressful. Most turn up within a few days, and we will work with the carrier until it is resolved.