Problem with an Order
Item never arrived (lost in transit)
Missing packages are stressful. Most turn up within a few days, and we will work with the carrier until it is resolved.
Can't find your package? Most items turn up for customers within about three days of the original delivery attempt or last scan.
Quick checks
- Confirm the delivery address on your order confirmation.
- Look around the delivery area, with neighbors, and in any building package room.
- Open the carrier tracking page for “delivered,” “attempted,” or “exception” notes.
How we help
Email customerservice@tloom.com with your order number and a short note on what tracking shows. We will open a carrier trace and keep you updated. If the parcel cannot be located, we will send a replacement or refund according to your preference.
You can also start from Help Center Quick Help.