Problem with an Order
Return or replace a damaged item
Email photos within 7 days of delivery. We will replace or refund at no cost to you.
Customer care
Help
Short, practical answers about orders, delivery, returns and your account.
Every help article
5 articles
Orders & Changes
Canceling items before they ship
Request a cancellation any time before dispatch. Once it ships, use our 30-day return instead.
Problem with an Order
Problem with an order
Damaged, wrong, missing, late, or not as expected. Start here and we will point you to the right fix.
Problem with an Order
Item never arrived (lost in transit)
Missing packages are stressful. Most turn up within a few days, and we will work with the carrier until it is resolved.
Problem with an Order
Missing parts or wrong item
Got the wrong piece, or a box arrived short on hardware? Send photos and we will replace what is missing.