Problem with an Order
Missing parts or wrong item
Got the wrong piece, or a box arrived short on hardware? Send photos and we will replace what is missing.
Wrong item in the box, or hardware missing from an assembly kit? We will correct it.
Email customerservice@tloom.com with:
- Order number
- Photo of the item you received
- What you expected, or which parts are missing
We will ship the right item or the missing parts, or arrange a return label if a full swap is cleaner. Start from Return or Replace if you prefer the guided form.