FAQs

Delivery is free on every in-stock item within the contiguous United States. Parcels ship by FedEx and other national carriers and usually arrive 1–3 business days after dispatch; orders are dispatched within 1–2 business days. Large pieces travel by freight, arrive curbside in about 5–10 business days, and the carrier calls you to book a window. Shipping information and cost

Sign in and open your orders to see the current status and, once a piece has shipped, a link to carrier tracking. A tracking number is also emailed to you the day your order leaves us. If nothing has moved for a couple of days, send us the order number and we will chase it. Tracking your order · Ask us about an order

Usually yes, as long as the order has not shipped. Send us the order number, the email on the order and the new address or notes. In-stock pieces often ship the same day, so send it as early as you can. Updating shipping on an order

Not at the moment. We cannot deliver to Alaska, Hawaii, US territories or international addresses, and freight items cannot go to PO boxes. International shipping

Yes. Email us the order number and which items to cancel. Sooner is better, because in-stock pieces often leave the same day. Once a parcel is with the carrier, a return after delivery is the cleanest path. Canceling items before they ship

You have 30 days from delivery. The piece needs to be unused, unassembled and back in its original packaging. Return shipping is free: we email a prepaid label, or book a free pickup for freight items. There is no restocking fee. Wait for your return authorization before sending anything back. How to start a return · Returns and exchanges

Email photos of the damage, the packaging and the packing label within 7 days of delivery and we will send a free replacement or refund you, whichever you prefer. This route does not require the item to be unused. For freight, note any visible damage on the delivery receipt before you sign. Return or replace a damaged item

We refund the original payment method within 10 business days of receiving and checking the return, and email you when it is processed. Your bank may take a few more days to post it. Refund timing

The cards and wallets Shopify Payments supports on tloom.com. Your confirmation email lists the items, shipping, tax where it applies and the total. Billing and payments

Everything except the account email is editable once you sign in. To change the email on an account, write to us from the current address so we can check it is you. Account email, password and addresses · Your account

Yes. Manufacturer warranties apply wherever a brand offers one, and we handle the claim with you. On top of that, the Tloom 30-day guarantee covers an item that fails under normal use within 30 days of delivery. That is separate from the 30-day return window, which covers a change of mind on an unused piece. Warranty overview · Warranty