Orders & Changes
Updating shipping on an order
Change the delivery address or add notes before your order ships. After it ships, options are limited.
Need to change the delivery address or add special instructions? You can usually edit shipping details before the order has shipped.
Before it ships
Use the order help form, or email customerservice@tloom.com with:
- Your order number
- The email on the order
- The new address or delivery notes
In-stock items often ship the same day, so send the request as soon as you can.
After it ships
Once a parcel is with FedEx (or a freight carrier), address changes are not always possible. We will still try when the carrier allows it. If a change is not available, our 30-day return is the cleanest path after delivery.