Orders & Changes
Updating shipping on an order
Change the delivery address or add notes before your order ships. After it ships, options are limited.
Customer care
Help
Short, practical answers about orders, delivery, returns and your account.
Every help article
5 articles
Orders & Changes
Canceling items before they ship
Request a cancellation any time before dispatch. Once it ships, use our 30-day return instead.
Orders & Changes
My order statuses
What Confirmed, In progress, Shipped, Delivered, and Returned mean on your Tloom order.
Billing & Payments
Order confirmation and payment questions
A confirmation email arrives within minutes of checkout. Here is what to do if it does not.
Orders & Changes
Changing or correcting an order
Swap a size, fix a typo, or adjust quantity before the order ships.