Orders & Changes
Canceling items before they ship
Request a cancellation any time before dispatch. Once it ships, use our 30-day return instead.
You can request a cancellation before your item ships.
How to cancel
Send a note to customer care, or email customerservice@tloom.com with your order number and which items to cancel. Sooner is better. In-stock pieces often leave the same day.
If it already shipped
We cannot pull a parcel back once it is with the carrier. The easiest path is our 30-day return after delivery.