Billing & Payments
Order confirmation and payment questions
A confirmation email arrives within minutes of checkout. Here is what to do if it does not.
How do you know the order went through? A confirmation email arrives within minutes of checkout, with your order number and a summary of everything in it.
If it has not appeared, check spam and promotions folders. Then email customerservice@tloom.com from the address you used at checkout and we will confirm it directly.
Signed-in shoppers can also open My Orders to see recent purchases.