Shipping & Tracking
Tracking your order
Find your estimated delivery date in My Orders or in the tracking email we send when your order ships.
Customer care
Help
Short, practical answers about orders, delivery, returns and your account.
Every help article
7 articles
Shipping & Tracking
Shipping information and cost
Free shipping on in-stock parcels, typically 1–3 business days after dispatch. Large pieces ship freight, curbside, when designated.
Orders & Changes
Updating shipping on an order
Change the delivery address or add notes before your order ships. After it ships, options are limited.
Orders & Changes
My order statuses
What Confirmed, In progress, Shipped, Delivered, and Returned mean on your Tloom order.
Problem with an Order
Item never arrived (lost in transit)
Missing packages are stressful. Most turn up within a few days, and we will work with the carrier until it is resolved.
Shipping & Tracking
Adding special delivery instructions
Gate codes, safe-place notes, and freight access details help your delivery land smoothly.
Shipping & Tracking
International shipping
Tloom ships within the contiguous United States only. We do not offer international shipping at this time.