Problem with an Order
Return or replace a damaged item
Email photos within 7 days of delivery. We will replace or refund at no cost to you.
Sorry your piece arrived hurt. We will make it right.
What to do
- Photograph the damage, the packaging, and the packing label if you still have it.
- For freight deliveries, note visible damage on the delivery receipt before signing when you can.
- Email the photos to customerservice@tloom.com within 7 days of delivery, with your order number.
Tell us whether you prefer a free replacement or a full refund. Either path is at no cost to you.
You can also start from Return or Replace in Help Center.