Problem with an Order
Problem with an order
Damaged, wrong, missing, late, or not as expected. Start here and we will point you to the right fix.
Something off with an order? Use this map:
- Damaged on arrival - Return or replace a damaged item
- Wrong item or missing parts - Missing parts or wrong item
- Never arrived - Item never arrived
- Want to cancel - Canceling items
- Want to send it back - How to start a return
Include your order number and photos when relevant. We reply within 1 business day at customerservice@tloom.com.