Problem with an Order
Missing parts or wrong item
Got the wrong piece, or a box arrived short on hardware? Send photos and we will replace what is missing.
Customer care
Help
Short, practical answers about orders, delivery, returns and your account.
Every help article
24 articles
Shipping & Tracking
Adding special delivery instructions
Gate codes, safe-place notes, and freight access details help your delivery land smoothly.
Shipping & Tracking
International shipping
Tloom ships within the contiguous United States only. We do not offer international shipping at this time.
Orders & Changes
Changing or correcting an order
Swap a size, fix a typo, or adjust quantity before the order ships.
About Us
Warranty overview
Manufacturer warranties apply where offered, plus the Tloom 30-day guarantee for normal use.
Product Care
Product care
Simple care habits that keep wood, upholstery, rugs, and finishes looking settled-in, not worn-out.
Assembly & Installation
Assembly and installation
Most pieces ship ready to place or with clear hardware kits. Here is how to get setup help.
About Us
Product safety
We sell new products in original packaging. Report a safety concern and we will help you escalate it quickly.
Account & Security
Account email, password, and addresses
Sign in to change your email, password, and saved addresses from your Tloom account.
Account Security
Account security
Keep your login private, use a strong password, and tell us if you see charges you do not recognize.
About Us
About Tloom
Tloom is an independent home retailer operated by Elavite Inc. We sell new, genuine products with free delivery and 30-day returns.