Help Articles
Shipping, orders, returns, account, and product care. Start here, or go back to Quick Help.
Return or replace a damaged item
Email photos within 7 days of delivery. We will replace or refund at no cost to you.
How to start a return
90 days from delivery. We send a return authorization and a prepaid label, or arrange freight pickup.
Problem with an order
Damaged, wrong, missing, late, or not as expected. Start here and we will point you to the right fix.
Changing or correcting an order
Swap a size, fix a typo, or adjust quantity before the order ships.
Canceling items before they ship
Request a cancellation any time before dispatch. Once it ships, use our 90-day return instead.
My order statuses
What Confirmed, In progress, Shipped, Delivered, and Returned mean on your Tloom order.
Adding special delivery instructions
Gate codes, safe-place notes, and freight access details help your delivery land smoothly.
International shipping
Tloom ships within the contiguous United States only. We do not offer international shipping at this time.
Updating shipping on an order
Change the delivery address or add notes before your order ships. After it ships, options are limited.
Item never arrived (lost in transit)
Missing packages are stressful. Most turn up within a few days, and we will work with the carrier until it is resolved.
Tracking your order
Find your estimated delivery date in My Orders or in the tracking email we send when your order ships.
Shipping information and cost
Free 1–3 business-day FedEx on in-stock parcels. Oversized pieces ship by scheduled freight when designated.