Help Articles
Shipping, orders, returns, account, and product care. Start here, or go back to Quick Help.
Contacting Tloom
Email or call Monday through Friday, 9 a.m. to 6 p.m. ET. We reply within 1 business day.
Product safety
We sell new products in original packaging. Report a safety concern and we will help you escalate it quickly.
About Tloom
Tloom is an independent home retailer operated by Elavite Inc. We sell new, genuine products with free delivery and 90-day returns.
Warranty overview
Manufacturer warranties apply where offered, plus the Tloom 90-day guarantee for normal use.
Product care
Simple care habits that keep wood, upholstery, rugs, and finishes looking settled-in, not worn-out.
Assembly and installation
Most pieces ship ready to place or with clear hardware kits. Here is how to get setup help.
Account security
Keep your login private, use a strong password, and tell us if you see charges you do not recognize.
Account email, password, and addresses
Sign in to change your email, password, and saved addresses from your Tloom account.
Order confirmation and payment questions
A confirmation email arrives within minutes of checkout. Here is what to do if it does not.
Billing and payments
How checkout charges work, what appears on your statement, and what to do if a price looks wrong.
Refund timing
Refunds go back to the original payment method after we receive and check your return.
Missing parts or wrong item
Got the wrong piece, or a box arrived short on hardware? Send photos and we will replace what is missing.